Customer Service: 250.298.4484 or Email us

Frequently Asked Questions


Frequently Asked Questions

Q. Do I need a Doctor’s referral to receive Massage Therapy treatment?
A. No, Registered Massage Therapists are primary health care and can assess and treat you without a medical referral. However, in some circumstances a referral from your physician may be necessary in order for you to be reimbursed by your extended health care plan or WCB, ICBC, or DND. Please check your insurance policy, or with your insurance agent or claim adjuster to be sure.

Q. What methods of payment do you accept?
A. When paying in person we accept debit, credit cards, cash or cheque and offer a discount for cash or cheque payments for services. Our online payments accept Visa and Mastercard.

Q. What does ViVi Therapy mean?
A. ViVi refers to you, your life, your vitality, vim and vigor. ViVi also stands for Very Important and Vancouver Island where ViVi Therapy was born in 2006. ViVi can take your orders and book your appointments. She can teach you things and help you relax. ViVi loves people, our planet and bodywork.

Q. Where do I park?
A. There are lots of 2 hour parking spots all around us  and if you need to park for longer Granite Street is a good option. It is no more than a two minute walk away.  Please do not use the parking lot behind Oak Bay Cycles, Digging It, and Oak Bay Broadlooms. 

Q. How often should I have a Massage Therapy treatment?
A. Everyone’s needs are different. It depends on your state of health, how much stress is in your life, and how physically active you are. We see some individuals on a monthly basis and some on a weekly basis. The best thing to do is to ask your therapist what frequency of treatment you require.

Q. Why do I need massage therapy?
A. Rehabilitation from surgery, injury or illness increased work demands could be reasons why one would seek therapy more often. Pregnancy or training for athletic performance are also reasons why we see people for massage more often. Many of our clients receive therapy weekly or bi-weekly.

Q. Can I take massage classes even if I don’t bring a partner?
A. Yes, many people taking our classes don’t bring partners. You will be paired with other students in the class.

Q. Can I have your products delivered to me?
A. Delivery can be by courier or we can arrange shipping on an individual basis. For rentals and local orders, we encourage you to pick up your products if possible. Our convenient location is very near downtown Victoria at 1976 Oak Bay Ave, right beside Oak Bay Bikes.

Q.How can I try a massage table before I buy one?
A. You can rent one of our tables for a one month period for as little as $40.00 + tax. Click here

Q. What is your return policy?
A. Visit our shipping and returns page. If your query is not covered here then please send an email to us at