REGARDING OUR SHIPPING FEES: Our general shipping rate is $12.99 for any purchases under $199 before taxes. Please note that some shipments may require additional shipping charges due to excessive weight, rural shipping areas and bulk/special orders. For larger, heavier and bulk ordered items, the shipping rate will vary and we will provide a quote plus provincial tax prior to shipping. We always subsidize shipping on larger items and therefore request the customers contribute a portion of higher shipping costs. Please be advised these additional rates do apply to massage tables and large equipment. Depending on the destination those items will require a special shipping rate from one of our many carriers across the country. Please note we do our best to get the best rate possible and have special accounts with freight companies that provide us special rates. If you have your own shipper do notify us their details when making your order online. We will be posting a shipping table to generally outline shipping costs across Canada in the near future.
We offer Fedex ground and Canada Post delivery. All items and our best efforts are shipped within two business days of purchase. If you are local or happen to be in the area, we recommend that you come by and pick up your purchase at our Massage Supply Store (you can shop there in store) at 1976 Oak Bay Avenue or at 105 -1740 Convair Place, Sidney, BC next to the Victoria International Airport. We recently added a warehouse in Vancouver on lower Main Street so contact us if you are wanting pick up service in Vancouver.
In order to process your order without delays it is important to provide complete and accurate shipping information as well as a current email address and phone number where you can be reached in the event of a shipping address issue. Note: It is the customer’s responsibility to provide a reliable shipping address.
If a Canada Post tracking confirmation or Courier tracking confirmation indicates that an order has been delivered, then we are not responsible for re-shipping or a refund of the order if it has been lost. We will ship your order to the address EXACTLY as it is input on our website; therefore orders returned to us undeliverable due to customer input error will not be re-shipped without a form of payment to cover new shipping costs.
Please note also that US customers and customers in remote areas of Canada may need to contribute towards shipping costs and are responsible for any duties and taxes imposed by local customs agencies.
When receiving an order from us please check packages for all items ordered and for any damages that may have occurred in shipping. Contact us at firstname.lastname@example.org if there is a problem.
We appreciate your business.
We realize that situations change and that sometimes you may need to cancel an order which you have placed with us. As long as you let us know before it has been shipped than we can do this and issue you a refund. A $10 restocking fee will be charged. Alternatively we offer in store credit in the form of a gift card for the full amount.
We thoroughly check all products prior to shipping in order to maintain a high level of customer satisfaction. If any of your items arrive damaged or are missing please contact us within 3 working days. Use original packaging for returns and contact us before you return a product on email@example.com or 250 298 4484. Should you change your mind about a particular product it must be returned in like-new, resalable and as received condition. Personal items such as oils, incense, linens, heating pads and disposable items unfortunately cannot be returned. Items that have been discounted for clearance and used items are final sales and cannot be returned. Items purchased in our retail store must be returned with the receipt within 15 days of purchase.
All freight charges must be prepaid and insured by you, the buyer, on all returned merchandise. All custom entry fees and duty associated with any return or exchanges will be the responsibility of the customer.