REGARDING OUR SHIPPING FEES: Our general default shipping rate is $12.99 for any purchases under $199 before taxes. For larger, heavier and bulk ordered items, the shipping rate will vary between $19.99 and $24.99 plus tax depending on the shipping quote. We always subsidize shipping on larger items and therefor request the customers contribute a portion of higher shipping costs. Please be advised these additional rates do not apply to massage tables and large equipment. Those items will require a special shipping rate. We will be posting a shipping table to generally outline shipping costs across Canada in the near good.
We offer Fedex ground and Canada Post delivery. All items are shipped within two business days of purchase. If you are local or happen to be in the area, we recommend that you come by and pick up your purchase at our Massage Supply Store at 1976 Oak Bay Avenue or at 105 -1740 Convair Place, Sidney, BC next to the Victoria International Airport. Unless otherwise specified, the customer is responsible for all shipping costs.
In order to process your order without delays it is important to provide complete and accurate shipping information as well as a current email address and phone number where you can be reached in the event of a shipping address issue. Note: It is the customer’s responsibility to provide a reliable shipping address.
If a Canada Post tracking confirmation or Courier tracking confirmation indicates that an order has been delivered, then we are not responsible for re-shipping or a refund of the order if it has been lost. We will ship your order to the address EXACTLY as it is input on our website; therefore orders returned to us undeliverable due to customer input error will not be re-shipped without a form of payment to cover new shipping costs.
Please note that some shipments may require additional shipping charges due to excessive weight, rural shipping areas and bulk/special orders.
Please note also that US customers and customers in remote areas of Canada may need to contribute towards shipping costs and are responsible for any duties and taxes imposed by local customs agencies.
When receiving an order from us please check packages for all items ordered and for any damages that may have occurred in shipping. Contact us at email@example.com if there is a problem.
We appreciate your business.
We realize that situations change and that sometimes you may need to cancel an order which you have placed with us. As long as you let us know before it has been shipped than we can do this and issue you a refund. A $10 restocking fee will however be charged.
We thoroughly check all products prior to shipping in order to maintain a high level of customer satisfaction. If any of your items arrive damaged or are missing please contact us within 3 working days. Use original packaging for returns and contact us before you return a product on firstname.lastname@example.org or 250 298 4484. Should you change your mind about a particular product it must be returned in like-new, resalable and as received condition. Personal items such as oils, incense, linens and disposable items unfortunately cannot be returned. Items that have been discounted for clearance and used items are final sales and cannot be returned.
Items purchased in our retail store must be returned with the receipt within 30 days of purchase. Personal items such as oils, incense, linens and disposable items unfortunately cannot be returned. Items that have been discounted for clearance and used items are final sales and cannot be returned.
All freight charges must be prepaid and insured by you, the buyer, on all returned merchandise. All custom entry fees and duty associated with any return or exchanges will be charged to the customer.